Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Houghton le Spring
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Houghton le Spring collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Houghton le Spring is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Houghton le Spring and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Personal identifiers: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, weight, height, BMI, current medications, and any other clinical details you provide during your consultation.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and to dispense medication safely following pharmacist approval.
To fulfil and dispatch your order. Once approved by our pharmacist, we aim to deliver within 1 working day.
To communicate with you regarding your order, treatment, or account.
To maintain accurate medical and dispensing records as required by pharmacy regulations.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our website and services based on aggregated, anonymised usage data.

We process health data under Article 9(2)(h) of the UK GDPR, which permits processing for the provision of healthcare and treatment. All other personal data is processed on the basis of contractual necessity, legal obligation, or legitimate interests.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. These include essential cookies necessary for the website to operate, as well as optional analytics cookies that help us understand how visitors use our site.

Essential cookies are placed automatically. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data With Third Parties

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

Delivery providers: We share your name and delivery address with our courier partners solely to fulfil your order.
Payment processors: Your payment details are handled securely by our third-party payment provider under their own data protection policies.
Healthcare professionals: Where clinically necessary, we may share relevant health information with other healthcare providers involved in your care.
Regulatory bodies: We may be required to share information with the GPhC, MHRA, or other authorities if required by law.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient and dispensing records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years. Technical and website data is held for no longer than 12 months. Once retention periods expire, data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also object to or request restriction of certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please get in touch:

Pharmacy Weight Loss Houghton le Spring
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.